The CSS Central Reservations System offers hoteliers with more than one property the capability of centralizing reservation processing with a fully integrated management package backed by a full service and support program. This system will provide the Central Reservations Office with the ability to give better guest service while achieving increased operational and management control and efficiency of the reservations operations.

All properties loaded in the Central Reservation System database can be accessed by Search Criteria. That is, the reservationist can bring up a property based on key words, as requested by the prospect: swimming pool, horseback riding, etc., thus narrowing the search for a property that best fits a guests needs.

Hotels fitting the search criteria that have availability for the requested dates will be displayed on the screen. Hotels without availability will also be displayed, however they will be "dimmed out" to differentiate them from the available hotels. This will enable the reservationist to offer a hotel, that may be a better fit, on alternative dates.

Unlimited text can be entered into the CSS System detailing features and amenities of each property. having this information on line, as well as the Search Function listed above, will eliminate the need for binders of specific detail on each property cluttering up the reservationists’ workstations.

Repeat Guest History Data for each hotel can be stored on the Central Reservations System. The past stay information on each guest is updated at the time of the last departure. When a Repeat Guest wants to return to the same property, or another property maintained on the CRS, the past stay information is kept on line on the CRS and easily accessed. This allows sister hotels in the group, as well as the original hotel, to access this data and better service the guest.

Major Central Reservations System Modules

	Reservation - Individual and Groups
	Market Reporting & Guest History
	Scheduled or Immediate Transmission of Reservations to the properties
	Travel Agent Commission
	Departure Information from hotels for Guest History Update
	Track availability of rooms inventory by room type into the future
	Produce management reports such as Reservations Lists and Forecasts
	System audit
	Interface to properties via high speed Internet connection or  modem to CSS’ PMS, other PMS’, as well as reservation details via E-mail, printers or FAX machines