The Hotel Front Desk programs provide the following functions:

• Check in

• Print Detailed Registration Card

• Credit Card Authorization 

• Transaction Posting

• Change Guest Information

• Check out

• Cancel No Show Reservations

• Print Front Desk Reports

The operator may have the system provide a list of available room numbers of a particular room type to allow the operator to select the appropriate room to place the guest in. Rooms with specific attributes can be accessed to meet the guests' needs.  Pictures and layouts of rooms can be displayed on screen.

If the reservation contained an advance deposit requested by the reservation department, this advance deposit will post automatically as the first transaction on the guest folio.

Other Front Desk features include:

• Preassigned rooms 

• accurate share-with guest functions

• Guest inquiry details

• Multiple folios per guest - e.g. Room & Tax Only, Incidental Charges Only, Informational

The charge posting function may be performed interactively at the revenue centers, front desk, or accounting department to:

• Process charges as they occur

• Verify guest charge authorization

• Have predetermined group charges automatically posted to group folio

• Transfer charges between folios

• Perform cashier reconciliation

Cashier reconciliation is an integral part of charge posting and improves effectiveness of that function. Each cashier is assigned a non-displayed password which is captured as each charge is posted. An Audit Trail of transactions is provided at the end of the shift for each cashier to allow proper balancing.

The guest settlement (check-out) function utilizes the interactive capabilities of the operator workstation and the printer to:

• Display the folio

• Print a non-closed (interim) folio

• Enter the payment amount and method of payment

• Print the completed folio

The cashier enters the departing guest’s name or room number.  All folios or guests that match the search name will be displayed on the screen. If the operator has entered the room number, all folios in that room will be displayed. 

The operator will then select the proper folio for check-out, add the method of payment, the amount paid, and print the folio. Inntegrity allows the balance to be split between four payment types on the same screen; they are: Credit Card, Cash, A/R and Transfer Balance.  The guest can also switch to a different Credit Card from the card they checked in with and authorize it here.

If there are no remaining guests in the room, the CSS front desk software automatically frees the room for housekeeping and then resale. The folio is designed for clarity and ease of understanding as all charges are clearly identified.

Changes to the guest’s record or his room number are processed via a Maintain Guest routine.

At a predetermined time (e.g. 6 p.m.) the hotel front desk will cancel no show arrivals. This cancellation routine will free the rooms and place them back into the rooms inventory. The operator may cancel these reservations individually or via an Auto-cancellation routine.