CSS Repeat Guest History & Folio History Features

All CSS hotel software products contain access to account history details of various kinds.  Two useful and time-saving history tools in the CSS Front Office System include Repeat Guest History and Folio History.  Pleasantly surprise your repeat guests when they call to make a new reservation and your staff already has the guest's personal and billing information, room preferences, and special requests on hand.  Then, use your historical records when marketing to previous guests to insure they return to your hotel.

CSS Repeat Guest History At A Glance

• Streamline reservations & front desk functions:  When a repeat guest calls to arrange a new reservation, or walks-in at the front desk, your staff may search repeat history files and retrieve past records from which to create the new reservation.  This saves you time and impresses your guest, as you provide fast and efficient service at check in.

• Repeat guest tracking:  Track every aspect of a repeat guest's stay so that upon the guest's next inquiry, you already know the personal contact information, company information, special requests, room preferences, user-defined remarks and notes, and accounts receivable account information.  Access all past stay information such as last arrival date, number of nights, room type and number, room rate, number of adults and children, total room charge, past credit card information, and even the food and beverage charges for data analysis.  Track your repeat guest's system codes such as Market, Group, Plan, Source, VIP, and Guest Type for a variety of reports.

• Marketing extraction capabilities:  Repeat Guest History supplies a marketing function that allows you to extract records from CSS to import into other applications for mail-outs and labels.

• Frequent Traveler & Rewards programs:  Use your repeat guest records to aid in tracking frequent traveler and rewards programs.

Folio History At A Glance

• Front Office & Accounting resource:  Track every detail of each guest's folio, so you may analyze detailed transaction information in reports.

• Folio History Reports:  In CSS folio history lists, you may include both historical data and current folios for comprehensive folio data reporting.  Select and arrange your reports in a variety of user-defined data formats for your analysis.

• User-defined controls:  With CSS, you define when the system will move files from Guest/Reservations into History, and you control if and when to purge history records from your system.

• Maximize record storage:  CSS gives you full access to historical folios for easy retrieval and printing.  Save your property the space and trouble of storing hard copies of past folios in filing cabinets.