CSS Services & Training

CSS Hotel Systems provides personal system training as well as data conversion services and support.  Onsite training is an integral part of the initial system set-up and installation of all CSS software products.  However, additional training and services may also be scheduled at your convenience.

Training

• Onsite Training:  Onsite system training is a standard part of installation and is initially configured into the price of your CSS system.  Our trainers hold staff training sessions in a classroom environment, onsite at your property.  During installation, training sessions include system set-up procedures where your managers define your system codes, plans, financial reports, and policies.  Our trainers teach you how to best utilize your CSS tools to handle your day-to-day operations, as well as provide insight on alternative procedures to help meet your business goals.

• Remote Training:  Whether you seek a refresher course, new staff training, or a walk-through of set-up procedures to reconfigure your system, we can help.  You may gather the staff members in need of training, define exactly what areas you need covered in training, set up an on-line connection with our training staff, and receive personal training in your own offices without the added cost of travel expenses. 
          Call CSS to schedule a remote training session (214-705-8288).

Services

• Data Conversion:  Data conversion minimizes disruptions to the flow of your business as your property management systems change, as well as streamlines your new system set-up without having to re-key all of your existing data.  Our data conversion specialists convert your existing data from the previous system format to our CSS format.  We convert data from a variety of property management systems and hardware platforms.  In order to convert your files, CSS specialists require specifications from your current system, such as a sample of record layouts and file structures.  Call our office (214-705-8288) to speak to a data conversion specialist about how we may best serve you.

• Support:  CSS support personnel can answer any questions you have about our CSS software applications, as well as operational questions about your property.  Our annual support agreements include all future system upgrades and notices.  Our support office offers emergency software support services 24 hours a day, seven days a week.  Please call CSS Support Services (214-705-8288) to speak to a support technician.