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Web
Site Reservations –
On-line, Real Time
Like
many other businesses, hotels are establishing web sites to increase business.
The sites are designed to capture the interest of the browser and
convince them your hotel is where they want to stay. Here’s
a typical scenario. A browser views
your web site and decides this is the place they would like to reserve for next
week. There on the screen is an
icon for Reservations, they click it. Up
pops an Information Request screen; it needs to be filled in and submitted.
Just below the submit button is a message that reads “you will receive
a call or E-mail response regarding availability or confirmation of your
request”.
If
this potential guest is coming out to your area next week, they won’t wait for
an E-mail or phone call response; they may call you direct, or they may just
browse the next web site. In the
latter case, it’s lost business you are unable to track.
Here’s
the CSS scenario with our Web Site Hotel Reservations Software. They view your web site and decide this is the place they
would like to reserve for next week. There
on the screen is an icon for Reservations, they click it.
Up pops an availability screen. They
enter an arrival date, number of nights and room type and click Check
Availability. Within a few seconds
they will see a response stating dates are available and can view details on the
room rate, tax and total. They then
proceed to enter the details on the Guest Information screen including a credit
card number and click the Confirm Now button.
A few seconds later the Reservation Confirmation screen appears depicting
all booking data and a message instructing them to print the page which is to be
used as their hard copy confirmation. Minutes
after choosing your hotel they have a confirmation in hand.
Key
Features
HTML
Pages that perform Availability Checks, Reservations Entry,
Confirmation, Reservation Revision and Reservation
Cancellation functions hyperlinked from the Client’s Web
Site.
2
Way Interface software that connects the CSS Web
Reservations pages with the CSS Front Office System
(required).
Full
Web Firewall Security, your hotel data is safe.
Will
authenticate and accept only real Credit Card Numbers;
mis-keyed or inaccurate Credit Card Numbers will be rejected
with a message.
Room
Reservations will come out of the CSS Front Office System
actual room inventory, and can be set to leave a “reserve
number of rooms” for in house reservations use only.
If you prefer, Room Blocks can be set up specifically
for the Web Reservations System
Only
the Room Types you designate will be accessible by the Web Reservations System.
This is also true of Date Ranges, specific Rates,
Market IDs, Special Requests, and Cancellation Reasons.
Only what you allow to show on the Web Reservations
System will show.
Confirmations
can be printed from the Web Site at the conclusion of the
Reservation, E-mailed or mailed to a postal address.
The
Confirmation page will link to a “Web Site Feedback
Comments” page. Feedback
comments are recorded, and a report is produced.
If
a browser was to check availability or attempt to confirm a
reservation during your night audit, they would get a
message asking them to try back in a few minutes.
Web
Reservations Pages can include the Client’s Logo and
Wallpaper if desired.
Having
a real time connection between the hotel’s web site and the property
management system is a distinct advantage.
Checking availability is the same for both a prospect on the web or your
reservationist on-site at the hotel, it’s real time and up to the minute.
The hotel Web Reservation Page will allow a reservation to be booked, revised or
cancelled. Special requests can
even be selected through the web page, a rollaway or crib for example.
It is the option of the hotel’s management which room types, market
IDs, special requests and cancellation reasons can be viewed and selected on the
web as opposed to what your reservationists can see.
Group reservation
features allow group attendees to make their own reservations via the
web. They would first enter the
group ID number, as instructed on their seminar invitation, which provides them
with the group rates and room types, then the indicative information is entered.
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